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Terms of service

Blossom & Rhyme Designs, — Purchase Agreement & Terms and Conditions

This contract includes a limitation of liability and a limitation of remedies.

By continuing with your purchase and by checking that you have read these Terms and Conditions (which you are required to do as a condition of purchase), you acknowledge that you have read, understand, and agree to each of the statements set forth below. These Terms and Conditions also incorporate by reference our Terms of Service, which are additional terms governing your use of our website and preservation services.

You are contracting with Blossom & Rhyme Designs, LLC ("B&R") to produce a unique, hand-crafted product involving the use of a vegetative medium. This means that not only will each product be unique, it will differ from your original fresh floral bouquet.

Section 1 — The Nature of Your Product

  1. It is your responsibility to read our Client Expectations page before placing your order. We put real effort into setting clear, realistic expectations for our art, and we do it in a few places: the Client Expectations page on our website, our before-and-after photos, and our Instagram. Please spend some time with these before you book, so you have a clear picture of what to expect from us. Keep in mind that our website and Instagram highlight our best work. Flowers don't all arrive in great shape, and some preserve more beautifully than others, so your finished piece may not look just like a particular photo you have seen from us — every bouquet is its own, and each one preserves in its own way.
  2. Flowers change during the drying, pressing, and preservation process. These changes include color changes, and the preservation process may cause or enhance bruising, translucent spots, and some amount of bubbles. Flowers may also shift by some amount, both within the resin and behind the glass in pressed pieces.
  3. Resin can yellow or amber over time, and flowers pressed behind glass will change color and brown over time. Even in the best conditions, this is a natural process for which B&R assumes no liability.
  4. Color correction is an optional artistic service, available for an additional $150, intended to match the original flowers as closely as possible while reducing transparent spots and color changes. It will never produce an exact match to your original bouquet and is available for both resin and pressed preservation.
  5. What we create is an artistic interpretation of your flowers and of any photos you share with us. We take great care to reflect your original arrangement, but please understand that we cannot reproduce it exactly, and the colors will not be a flawless match — certain flowers keep their color far better than others. We also ask that you avoid sending heavily edited or filtered photos, since they do not show the true colors we have to work from.
  6. Because every piece is assembled by hand from natural material, we may be unable to incorporate all of your blooms. How thick a given flower is, the shape it is in when it reaches us, and the room available within your chosen design each play a part in how many make it into the finished work.
  7. To be sure we have enough of the right material for your order, we always set aside and preserve extra flowers, which lets us choose the strongest blooms for your finished piece. Any flowers left over once your order is complete stay with us and are not shipped back to you.

Section 2 — Sending Your Flowers to B&R

  1. Getting your flowers to us is entirely up to you, whether you mail them or bring them in person, and any cost involved in doing so is yours to cover.
  2. Before you send your flowers, please mark both the bouquet itself and the outside of the package with your name and order number. Without this, we may not be able to connect your blooms to the right order, though we will still preserve whatever we receive as it arrives. Any blooms we are unable to identify, or that otherwise go unclaimed, will be kept at our studio for four (4) months; once that period passes, we will dispose of them.
  3. If you would like a ribbon, pendant, keepsake, or similar personal item worked into your piece, you must tell us about it ahead of time, and it must be something that can reasonably be sealed into the design. Anything we are not told about in advance may go unnoticed during production and be discarded. B&R is not responsible for any personal item that is lost, damaged, or cannot be incorporated.
  4. If you dry your flowers in advance, B&R is not responsible for mold, rot, or hairs that may be visible or emerge during the preservation process. We cannot successfully preserve any pre-dried flowers that still contain moisture, and we cannot press pre-dried flowers.
  5. Flowers that have been placed in a refrigerator or freezer before being sent to B&R will inevitably contain rot and mold and will not produce a satisfactory product.
  6. B&R reserves the right to refuse to preserve flowers that arrive damaged or wilted where, in the opinion of our designer, preservation is unlikely to be successful. In such a case, B&R is not responsible for returning the damaged or wilted flowers, though for an additional cost we may agree to shop for replacement flowers to most closely approximate your original arrangement.

Section 3 — Preservation & Design

  1. We work with your flowers exactly as they reach us and preserve them in whatever state they arrive.
  2. Florists frequently hold arrangements together with pins, wiring, glue, and the like. Depending on how they were used, these can leave certain blooms impossible for us to work with.
  3. Should your flowers arrive infested or moldy to a degree that leaves them unusable, we are not able to send them back and will dispose of them. More generally, whenever our team concludes on arrival that a bouquet cannot be preserved, we will reach out to walk you through the choices available to you at that stage, which may include canceling.
  4. If you purchased a design proof, we will send you a proof of your arrangement to review and approve before we finalize your piece. If you did not purchase a design proof, our artist will design your piece using their professional judgment, based on what looks best and fits within your chosen frame or resin product.
  5. For us to honor a specific request — whether that is adding certain flowers, leaving something out, or including a personal item — you will need to put it in writing where we ask for it, through our design form or ordering process. We cannot treat a request passed along casually in a text, a phone call, or a side email as part of your order, and we cannot be held to expectations that were not recorded in the right place.
  6. Any turnaround time we give you is an estimate. Preservation is delicate work, and any number of things can lengthen it, so the timeline may shift along the way.
  7. If you purchased a design proof, we will send it to the email address on file from your checkout for your approval, and we will wait to hear from you before finalizing your piece. If we do not hear back, we will usually try to reach you by phone once as well. If we still receive no response within 10 business days, we reserve the right to move forward with the design on file, treating it as approved, and go ahead with finishing, sealing, and packaging it as designed.

Section 4 — Shipping & Delivery of Your Finished Product

  1. B&R is not responsible for products lost, stolen, delayed, or damaged in transit, or for lost or damaged products due to Acts of God affecting either the shipping carrier or B&R.
  2. We ship to the address you confirm at checkout. If that address needs to change before your piece leaves our studio, it is up to you to reach out and arrange it with us; otherwise, your order goes to the address on file. B&R is not liable or responsible for any issue arising from an incorrect address confirmed at checkout.
  3. We are unable to release your order for shipment while any balance on your account remains unpaid.
  4. By default we ship without requiring a signature, so your finished piece will simply be left at your door. If you would rather a signature be required at delivery for added protection, let us know ahead of time and we can set that up for an additional fee. Once your order is in the carrier's hands, we can no longer arrange a delivery time, redirect the package, or add a signature requirement.

Section 5 — Pricing, Refunds, Cancellations & Claims

  1. Custom preservation orders may be canceled within 24 hours of purchase for an 85% refund. The remaining 15% is a non-refundable processing fee. After the 24-hour window has passed, custom preservation orders are non-refundable, and there are no exceptions to this policy.
  2. Personalized and custom items are made to order and sold on an as-is basis. They cannot be returned.
  3. Gift cards are non-refundable and non-returnable.
  4. Flower arrival dates may be rescheduled at any time. Your order payment may be applied as a credit toward any new date within one year of your originally scheduled date. Because our pricing changes over time, additional fees may apply if you reschedule to a date with higher pricing.
  5. Our prices may change at any time, and we are not able to guarantee earlier pricing. If you add to or adjust an existing order, the new work will be billed at whatever our rates are at the time you make that change.
  6. Each B&R piece is a handmade work of art shaped by artistic interpretation, and taste in art is personal. Because we make our work, our before-and-after photos, and our Client Expectations page available for you to look through before you order, not caring for the finished result on a matter of personal preference — as opposed to an actual defect — does not qualify for a refund, return, or cancellation.
  7. Any claim or concern about your order must be raised with us in writing within seven (7) days of receiving your product. If we do not hear from you within that window, the claim will be considered waived.
  8. If your piece shows up damaged, let us know in writing within seven (7) days of its arrival, and hold on to the box and all of the packing materials it came in, along with clear photos showing the damage and how everything was packed. Insurance and carrier claims cannot move forward without that, so we may not be able to act on a claim that comes in without it or after the seven days have passed.
  9. We respond to every Google review and will always do our best to resolve any issue fairly. If something isn't right with your order, we ask that you reach out to us directly first — before writing a Google review or filing a dispute — so that we have the chance to understand what happened and make it right.
  10. Disputed & fraudulent claims. Any claim, chargeback, or dispute found to be false, inaccurate, or made in bad faith will be contested with the appropriate documentation, including order records, communications, tracking information, and photographs. By placing an order, you agree that refund and damage claims will be reviewed against our records and that fraudulent or misrepresented claims may be disputed in full.

Section 6 — "Still Bloom" Paintings

  1. By placing an order for a "Still Bloom" painting, you acknowledge and agree to the following:
  • These custom paintings are created by our in-house artist with full creative freedom, ensuring each piece is truly unique.
  • To begin, you must provide clear photos of your bouquet, either at the time of ordering or later by emailing them to paintings@blossomandrhyme.com. Turnaround time is 2–6 weeks and begins only after we receive your photos.
  • Flowers do not need to be mailed to us, as this offering is entirely photo-based. If flowers are sent to us, we are not responsible for preserving them in pressed or resin form unless an additional order is placed for that service.
  • Once the painting has shipped, B&R is not responsible for lost, delayed, or stolen packages.
  • Due to the personalized nature of these artworks, no refunds or cancellations are available once your photos have been submitted.
  • To maintain your painting's quality, gently clean it with a soft, dry towel only. Avoid water or cleaning agents.

Section 7 — Caring for Your Piece & Safety

  1. For the best long-term results, unpack your piece soon after it arrives rather than leaving it boxed. Letting it sit in its packaging for an extended stretch can speed up color changes and lead to more browning.
  2. Warm, damp, and brightly lit spots all speed up how quickly preserved flowers age, fade, and brown. With that in mind, we suggest keeping your piece out of direct sun and away from rooms like kitchens and bathrooms, where heat and moisture tend to build up. We especially do not recommend displaying pressed preservation pieces in high-humidity bathrooms, as the excess moisture can result in mold.
  3. Hot items should never be placed directly on any resin piece. Resin tables and surfaces are for display only.
  4. Resin products and pressed pieces are made for indoor display only and are not intended for outdoor use. Please keep your piece away from children and pets, as resin pieces are heavy and pressed preservations are fragile and breakable. B&R is not responsible or liable for any injuries sustained in relation to the product.

Section 8 — Media, Photography & Display Rights

  1. B&R has the right to photograph any and all products made through B&R for use on social platforms and in advertisements, without limitation. Any photos you send to B&R are assumed to be approved for us to post on social media.
  2. From time to time, B&R participates in trade shows and may display finished products, including client pieces, at these events. We handle all products with care while doing so, and displaying your piece in this way will not delay your turnaround time or your place in our production queue.

Section 9 — B&R's Right to Cancel

  1. B&R reserves the right to cancel an order at any time, at its sole discretion, where it determines that the client–business relationship is not an adequate fit for a satisfactory result.

Section 10 — Legal Terms

  1. Disclaimer of Warranties. B&R SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES AND ALL IMPLIED WARRANTIES (EITHER IN FACT OR BY OPERATION OF LAW) INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY IMPLIED WARRANTY ARISING OUT OF A COURSE OF DEALING, CUSTOMER USAGE, OR TRADE.
  2. Limitation of Liability. IN NO EVENT SHALL B&R, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE RESPONSIBLE FOR INDIRECT, SPECIAL, NOMINAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL LOSSES OR DAMAGES, OR FOR ANY PENALTIES, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ASSERTED, INCLUDING CONTRACT, NEGLIGENCE, WARRANTY, STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF B&R HAD BEEN AWARE OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE, OR FOR CLAIMS BY A THIRD PARTY. B&R'S MAXIMUM LIABILITY FOR ANY CLAIM UNDER THIS CONTRACT SHALL NOT EXCEED THE AMOUNT PAID BY YOU HEREUNDER, OR THE ACTUAL PROOF OF DAMAGES, WHICHEVER IS LESS. IT IS EXPRESSLY AGREED THAT YOUR REMEDY EXPRESSED HEREIN IS YOUR EXCLUSIVE REMEDY. THE LIMITATIONS SET FORTH HEREIN SHALL APPLY EVEN IF OTHER REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE.
  3. Legal Fees & Governing Law. Should B&R incur legal expense in connection with any effort to collect monies due hereunder or to defend itself relative to any claims made hereunder, B&R shall be entitled, to the fullest extent under the law, to reasonable legal fees and costs associated therewith. This contract shall be governed by the applicable provisions of the law of the State of Tennessee.
  4. Venue. If a disagreement arises under this contract and we are unable to work it out together, it must be filed and heard exclusively in the state or federal courts located in Hamilton County, Tennessee, and you agree to those courts having jurisdiction over you and over the matter.
  5. Updates to These Terms. Since our custom orders often run for several months, we may revise these Terms and Conditions from time to time as the way we work changes. Whichever version is current when you place your order is the one that applies to it, and we may share the latest version with you as your order progresses.
  6. Severability. If any provision of this contract is found to be ineffective or unenforceable for any reason, that provision shall be fully severable, and this contract shall be construed and enforced as if such provision had never comprised a part of it. The remaining provisions shall remain in full force and effect and shall not be affected by the severed provision.